Thank you for buying Ecopipo® nappies. When you buy our nappies we want you to know that your 100% satisfaction is our highest priority. We guarantee that our products will be free of defects in workmanship when you first receive them, please see our returns and refunds, and that after reasonable use, as part of a rotation of nappies, your Ecopipo® nappies will be still in working order. That is why our nappies have an extended guarantee, to thank you for the trust you have put in our product.
Extended Guarantee Coverage:
- Snap defects (two year guarantee)
Defects in snaps refer to any problems you might encounter with the correct functioning of the snaps. In the rare case that the snaps do not work, we will repair it for you (at no cost) or if necessary we will replace the nappy (we will not replace the absorbents). Please note that we will not repair or replace products without a proper proof of purchase from us or one of our retailers.
- PUL or waterproof layer (two year guarantee)
Any defect causing total or partial detachment of the waterproof layer. This is valid only in all nappies purchased after January 2012. The nappy will be replaced by one of the same or similar model (we will not replace the absorbents). Please note that we will replace products without a proper proof of purchase from us or one of our retailers.
Please note that the PUL can be ruined by the use of chlorine or bleach, or any other chemicals or detergents that are not recommended to wash your Ecopipo® cloth nappies, please refer to the washing instructions. Problems with PUL may also arise if you set the tumble dryer at a high temperature, or by ironing or boiling the nappies. In any of these circumstances, the guarantee will not be valid.
- Elastic: (2 year guarantee)
By drying at the right temperature, and avoiding the use of chlorine, Ecopipo® nappies’ elastics will work for a minimum of two years. If this is not the case, we will replace the nappy. The guarantee will not apply if elastic has been damage due to excessive stretching, use of bleach or overheating of nappy in the tumble dryer. The guarantee is valid only for elastic legs and waist in pocket or in AIO (not applicable for elastics of inner rails or barriers). The guarantee will no apply to Adjustable Night Nappy. Please refer to their washing instructions to check how you can help tp preserve the useful life of this tyoe of nappies. Please note that we will not replace products without a proper proof of purchase from us or one of our retailers.
- Seam stitching defects: (90 day guarantee)
If you notice any defect in the seams of the nappy, we will replace your nappy. (We will not replace the absorbents). Please note that we will not replace products without a proper proof of purchase from us or one of our retailers.
- Hook and Loop (Velcro): 2 year guarantee
Defects in Hook and Loop (Velcro) relates to the little spikes not pasting properly. In the rare case that this happens, we will replace the nappy. The warranty will not apply if Hook and loop has been damage due to excessive improper washing technique, use of bleach or overheating of nappy in the tumble dryer and excess of fluff on the loop side. Please note that we will not replace products without a proper proof of purchase from us or one of our retailers.
Our guarantee does not cover:
- Sizing problems
Nappies might not fit snuggly on all babies, however as baby grows, all nappies will fit. If you are unsure and decide to change your mind you can exchange or refund your nappy. Please see our full returns and refunds.
We will do our best to solve any problem of leakage, however leakage (unless, due to de-lamination of PUL) is not covered by our extended guarantee. We will always be keen to give you the right advice to keep any problems to a minimum. Please refer to our FAQs section.
- Fabric wear
We use the best possible materials to make our Ecopipo® products. However some factors such as the laundry technique can affect the life of the nappies. Fabric wear does not affect the operation of the product and is not covered by our warranty. To keep your nappies looking as new, we suggest you follow the washing instructions carefully to extend the fabric life.
- The bamboo fabric in Adjustable night nappies are only protected from stitching problems detected in the first 3 months of purchase, or for hook and loop and snap problems. Any tear and wear is not covered in the guarantee, but to extend its life, please follow washing instructions closely!
- Absorbents are not included in the extended guarantee.
We will endeavour to help you in any way we can, if any other circumstances arise.
In Ecopipo® UK we want you to be 100% satisfied with your purchase, if you have any questions about the use of the nappies, their washing or for any guarantee validation queries, please send us an email to firstname.lastname@example.org, we will answer all your queries within 24 hours.
Team Ecopipo® UK